At AEGON Scottish Equitable, we’re committed to the Association of British Insurers’ (ABI’s) Customer Impact scheme.
This is a voluntary scheme which aims to improve customers’ experience of the life, pensions and investment industry. It’s overseen by an independent Customer Impact panel.
Customer Impact commitments
As a member of Customer Impact, we make three commitments to you:
- to develop and promote products and services that meet your needs
- to provide clear information and good service when you buy one of our products
- to maintain an appropriate and effective relationship with you
We see these commitments as the absolute minimum we should be doing for our customers and it’s our ambition to do much more than this.
Yearly report
Every year, we produce a report to tell you how AEGON Scottish Equitable is performing, what we’ve been doing and what we’ll do in future to help put customers at the core of our business.
As part of this, we share the findings of Customer Impact’s independent survey, which asks customers how well companies are performing against their commitments.